This contract describes the general terms and conditions applicable to the use of the content, products, and services offered through the website www.aulavirtualmusica.com, owned by AULAVIRTUALMUSICA S.L., with CIF: B98911720, registered at Av.9 de Octubre, 82A- despacho 3.- CP: 46520.- Puerto de Sagunto- Valencia – Spain, registered at the Mercantile Registry of Valencia, volume 10281, sheet 32, entry 1. with email: This email address is being protected from spambots. You need JavaScript enabled to view it..

It is a necessary requirement to acquire the products offered on this site that you read and accept the following Terms and Conditions as outlined below. The use of our services, as well as the purchase of our products, implies that you have read and accepted the Terms and Conditions of Use in this document.

n some cases, to acquire a product, user registration with the input of accurate personal data and the definition of a password will be necessary. The user may choose and change the password for their account administration access at any time, in case they have registered and it is necessary for the purchase of any of our products. Aulavirtualmusica SL does not assume responsibility if the user shares their password with third parties. All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include stock and product availability verification, validation of the payment method, validation of the invoice (if applicable), and compliance with the conditions required by the selected payment method. In some cases, email verification may be required. The prices of the products offered on this online store are only valid for purchases made on this website.

LICENSE

Aulavirtualmusica, through its website, grants a license for users to use the products that are sold on this website. Maximum duration of the access license to the WEB platform:

Music and movement: One year (365 days) from registration in the system.

Elementary Teachings: Two years from registration in the system.

Professional Education: One year from registration in the system.

If the student makes the change to a higher course before the expiration date of his license, because his teacher considers that he is already ready for it, he would lose access to the units of the previous course.

If the license reaches its expiration date before making a course change, the system will no longer allow access, requiring the purchase of a license extension to continue use.

General Data Protection Registry

The user is informed and aware that the data collected, in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data and Royal Decree 1720/2007 of the Regulations for the development of the LOPD, will be included in the file. “Online course users” registered in the General Data Protection Registry, whose file is responsible for Aulavirtualmusica S.L. and whose purpose is access to the online course, as well as the procedures derived from it.

The data will be deleted from the system when the user cancels the course.

The user may exercise the rights of access, rectification, cancellation and, where appropriate, opposition, by presenting or sending a written request, addressed to Av. 9 de Octubre, 82A- office 3.- 46.520.- Puerto de Sagunto - Valencia (Spain), accompanied by a photocopy of your ID or equivalent document and indicating "DATA PROTECTION" in the subject line.

CANCELLATION, RETURNS, AND REFUND POLICY

The Client will have a period of 14 calendar days from the receipt of the goods or from the formalization of the purchase, in the case of a service, to terminate the contract. The Client will notify Aulavirtualmusica, within the stipulated period, through the email: This email address is being protected from spambots. You need JavaScript enabled to view it., of their desire to exercise the right to terminate the contract.

REFUNDS

After we receive your return request, we will inspect the case and begin processing your refund. The money will be returned to the original payment method you used during the purchase unless you prefer another method and notify us via email.

The refund will be paid within 7 days.

If a product other than the one requested by the client is delivered due to an error by Aulavirtualmusica, the correct product will be delivered, and the first one will be collected, without any additional charge to the client.

For any claim or inquiry, you can contact the company through the Customer Service section of this website.

ANTI-FRAUD CHECK

The client's purchase may be delayed for anti-fraud verification. It may also be suspended for a longer period for a more thorough investigation to prevent fraudulent transactions.